We offer comprehensive web design and development services including
custom website design, e-commerce solutions, SEO & digital
marketing, mobile app development, website maintenance, cloud
hosting, and ongoing support. Our team specializes in creating
enterprise-grade digital solutions for businesses of all sizes.
What industries do you specialize in?
We have extensive experience across multiple industries including
e-commerce (120+ clients), professional services (150+ clients),
hospitality (90+ clients), healthcare (80+ clients), technology
startups, real estate, finance, and more. Our diverse portfolio
allows us to bring best practices from various sectors to your
project.
Do you work with small businesses or only enterprise clients?
We work with businesses of all sizes! While we have the expertise to
handle enterprise-level projects, we're passionate about helping
small and medium-sized businesses compete in the digital
marketplace. Our solutions are scalable and designed to grow with
your business.
Where is Optimal Media located?
Our headquarters is located in New York, but we serve clients in 25+
countries worldwide. Thanks to modern communication tools, we work
seamlessly with clients regardless of their location. We offer
virtual meetings, screen sharing, and regular project updates to
keep you informed throughout the process.
Our Process
How long does it take to build a website?
Our streamlined process allows us to deliver high-quality websites
in no longer than one week. We work efficiently without compromising
on quality, ensuring your website is ready to launch quickly while
meeting all your requirements and expectations.
What is your design and development process?
Our proven 4-step process includes: (1) Discovery & Strategy -
understanding your goals and target audience, (2) Design &
Prototyping - creating wireframes and mockups for your approval, (3)
Development & QA - building and rigorously testing your site,
and (4) Launch & Optimization - deploying your site and
providing ongoing support. You're involved at every stage with
regular check-ins and feedback opportunities.
How many revisions do I get?
Most packages include 2-3 rounds of revisions at the design phase
and 1-2 rounds during development. Additional revisions can be
accommodated at an hourly rate. Our goal is to get it right, so we
work closely with you to ensure you're satisfied with the final
product.
What do I need to provide to get started?
We'll need your logo, brand guidelines (if available), content (text
and images), and any specific features or functionality
requirements. Don't worry if you don't have everything ready - we
can help with content creation, photography, and branding as part of
our services.
Technical Details
Will my website be mobile-friendly?
Absolutely! All our websites are fully responsive and tested on 100+
device configurations. With over 60% of web traffic coming from
mobile devices, we design with a mobile-first approach to ensure
your site looks perfect on phones, tablets, and desktops.
Can I update the website myself after launch?
Yes! We build websites using user-friendly content management
systems (CMS) that allow you to easily update text, images, and
basic content. We provide comprehensive training and documentation.
For more complex changes, our maintenance team is always available
to help.
What platforms and technologies do you use?
We work with a variety of technologies based on project requirements
including WordPress, Shopify, React, Vue.js, Node.js, and custom
solutions. We'll recommend the best platform for your specific
needs, budget, and long-term goals during our consultation.
Will my website be secure?
Security is a top priority. All our websites include SSL
certificates (HTTPS), regular security updates, firewalls, and
protection against common threats. For e-commerce and sensitive data
handling, we implement additional security measures including PCI
compliance and data encryption.
Support & Maintenance
What kind of support do you provide after launch?
All projects include 30 days of post-launch support for bug fixes
and minor adjustments. We also offer ongoing maintenance packages
that include regular updates, security monitoring, backups,
technical support, and priority response times. Our average support
response time is under 2 hours.
Do you offer training on how to use my new website?
Yes! We provide comprehensive training sessions via video call to
walk you through all features of your website. You'll receive
documentation, video tutorials, and ongoing support. Additional
training sessions can be scheduled anytime.
What if I need changes or updates later?
We're here for the long term! Whether you need minor updates or
major feature additions, our team is available on an hourly or
project basis. Maintenance package clients receive discounted rates
and priority scheduling for updates.
What is your uptime guarantee?
Our hosting infrastructure includes a 99.9% uptime SLA. We use
enterprise-grade cloud hosting with redundancy, automatic backups,
and 24/7 monitoring. If issues occur, our team is notified
immediately and works to resolve them quickly.
Still Have Questions?
We're here to help! Schedule a free consultation or reach out to our
team directly